Information about data protection

  1. Responsible for the Treatment of the Data

The responsible for the treatment of the data is the legal entity that determines the purposes and means of processing Personal Data. In other words, the responsible decides how and for what purposes the Personal Data is treated. For the purposes of this Privacy Policy, the responsible for the processing of Personal Data are:

Identity E-LUZ ENERGY SOLUTIONS, S.L. (“NEOLUX”) NIF: B01654359 Postal Code: 28006 Address: Calle Lagasca 140, Esc. Ext. Planta 4, Puerta Derecha Phone Number: 900 90 78 11 Email Address: [email protected] URL:

  1. Purpose of the Collection and Treatment of Personal Data

The collection and treatment of personal data by NeoLux will be carried out with the following purposes, depending on the circumstance:

• For those who are signing up for an electricity supply contract or supply and financing of a solar installation, data is collected in order to carry out the registration in the Customer Area, to provide information about the services provided by NeoLux or other companies of the group, and for compliance with the legal obligations deriving from the subscribed contract. • For those who provide data for obtaining more information about the services provided by NeoLux the data will be treated solely for the purpose of sending the requested information. • For those who contract the financing and supply of a solar installation, in order to obtain information for the purposes of preventing money laundering and financing of terrorism.

Similarly, the navigation data and cookies may be used with the purpose of improving the user accessibility and improving navigation, as well as for advertising purposes, in accordance with the cookies policy which is accepted at the beginning of the navigation.

The data may also be collected with other specific purposes indicated for each particular case, some examples being the participation in raffles, promotions or campaigns.

NeoLux can interact with users through the social networks (Facebook, Twitter, Instagram, Linkedin…). The data received through these networks will be treated and stored following this same privacy policy, as well as the applicable policy of each social network or service provider.

Finally, applications for job vacancies for open positions may also be received through this web page. The data received will be treated solely with the purpose of evaluating the applications and carrying out the selection process.

  1. Duration

The personal data provided for the contracting of services will be stored by NeoLux for the required time in order to deliver the necessary actions and services contracted.

The data will be deleted within 5 years after the termination of the contractual relation, to the effect of complying with the tax and applicable legislation.

For the rest of the personal data, the period of conservation will be of 2 years from the collection of the data as long as the owner of the data does not oppose. In the case of consent for the use of the data for advertisement purposes, the data will be treated while the owner does not exercise the right of opposition.

  1. Entitlement

The entitlement for the use of the personal data is the user’s consent, either by the acceptance of the cookie policy or the privacy policy, for the reception of commercial information or the operation of the contract.

Similarly, NeoLux is entitled to use the personal data with the purpose for which it was provided, like the provision of a service, the execution of the Contract and the precontractual requirements, or the evaluation of an applicant. In these cases, the entitlement will be the compliance of a contract or a legal relationship by NeoLux.

The user who accepts the present policy declares being over legal age and to be in full capacity to accept it, exonerating NeoLux from any responsibility deriving of lack of capacity of the acceptor.

  1. Transfer of data to third parties

NeoLux can transfer the data to third parties to the effects of guaranteeing the correct operation of the contacts.

Said transfer may be, for example, to the distribution company for the processing of the contract, to a call center for the managing of the customer support, to a debt collection company in the case of non-payment, or to a default registry. Likewise, data may be transferred to third parties so that they provide ad measurement services on behalf of NeoLux.

All the third parties receiving the data are located in European Union member states, and in the case they provide services to NeoLux, the access to the data will be carried out under a contract where the obligations of the provider in relation to the access to the data from NeoLux are clearly established.

The data may also be transferred to public administrations and judicial bodies whenever there is a legal duty to provide them.

Similarly, E-LUZ ENERGY SOLUTIONS, S.L. may transfer the personal data to other companies of the NeoLux group for the operation of the contract or for the sending of commercial information. In this second case, the owner of the data must have provided prior consent to this effect.

Specifically, for those who contract the service comprised of the electricity supply and financing and supply of the self-consumption installation, NeoLux may transfer the data to other companies of the NeoLux Group for the overall management of said service, including the issuance of invoices and the managing of the rest of contracts that the CLIENT may have with any other entities of the NeoLux Group.

  1. Data transfers outside the European Union

At NeoLux we process your data within the European Union and generally we have providers located within the European Union or at least, in countries determined to have an adequate level of data protection.

If we need to use providers which carry out processing outside the European Union or in countries that do not comply with the requirement indicated above, we will ensure that your data is processed in a secure and legitimate manner, requiring the appropriate guarantees according to the protection data rules in force.

Data categories The data that E-LUZ ENERGY SOLUTIONS, S.L. will collect and treat are:

  1. Name

  2. Surname

  3. Address

  4. ID

  5. Phone number

  6. IBAN

  7. Email

  8. CUPS

  9. Cookies

  10. Defaults

  11. Economic and social situation

  12. Any other data required for the provision of the service.

  13. How have we obtained the Personal Data?

The origin of the Personal Data is as follows: • Data provided directly by you through this Contract, related acts or linked contracts.

  1. Rights

As a user you can exercise the rights of access, rectification, opposition, deletion, portability and limitation of treatment at any time by writing to [email protected] or by sending a letter attaching a photocopy of your ID or other identification document to E-LUZ ENERGY SOLUTIONS, S.L. Calle Lagasca 140, Esc. Ext. 4th Floor, Puerta Derecha, 28006, Madrid.

In any case, you will have the right to withdraw your consent for the processing of your data at any time, without this affecting the lawfulness of processing based on consent before its withdrawal, or object to the processing of your data, in which case we will only keep your personal data for the exercise or defense of potential claims You also have the right to file a complaint or to exercise a procedure for the protection of rights before the Spanish Agency for Data Protection.

  1. Additional Information

NeoLux will apply the appropriate state of the art technical and organizational measures in order to guarantee the security, confidentiality and availability of the personal data collected. Similarly, and taking into account the importance that this data has for the User, NeoLux commits to informing about any situation that may have endangered the confidentiality and availability of the data, as well as informing the Spanish Data Protection Agency of any breach of the security of the data. This obligation will not be applicable when the communication of the situation to the Users could further endanger their data or when it improbable that the security breach affecting the data entails a high risk for the rights and freedoms of the owners. For any issue relating to the duties of the Representative of Data Protection, you can contact us directly at [email protected]

The User guarantees that the personal data provided to NeoLux are true and is responsible for communicating any modification of the data so as that, it is always accurate.

©2021 E-LUZ Energy Solutions S.L.Street/Lagasca 140, 28006 Madrid
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900 90 78 11From 9:00am to 21:00pm[email protected]
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©2021 E-LUZ Energy Solutions S.L.